Troubleshooting
Fix common issues fast — login, payments, imports, notifications.
22 articles in this category
01
I can't log in
Password, 2FA, session, and SSO issues — step-by-step fixes.
4 min readlogin
02
Verification email not arriving
Spam, deliverability, and resend options.
4 min reademail
03
Payment failing on checkout
Common causes: 3DS, OTP, international cards.
4 min readpayment
04
Matches feel off — how to recalibrate
Reset weights, give feedback, refresh the role.
4 min readmatching
05
Resume parse looks wrong
Improve parsing with structure, plain text, and PDF/A.
4 min readresume
06
Missing notifications
Push, email, and Slack — diagnose silent channels.
4 min readnotifications
07
Calendar sync stopped
Re-authorize, check scopes, and verify timezone.
4 min readcalendar
08
Extension not capturing profiles
Permissions, version, and signed-in state.
4 min readextension
09
Slow loading or timeouts
Network, region, and what to send our support team.
4 min readperformance
10
Bulk import errors
CSV format, headers, dedupe, and common validation messages.
4 min readimport
11
Bulk-import candidates from CSV
Map fields, dedupe, and avoid the top five validation errors.
5 min readimportcsv
12
Status page and incident communication
Subscribe to incidents and read the postmortem archive.
4 min readstatusincidents
13
Calendar timezones and DST gotchas
How CosmoQuick handles cross-timezone interviews and daylight savings.
4 min readcalendartimezones
14
Login problems: magic link, password, SSO
Diagnose the most common login failures in 60 seconds.
5 min readloginauth
15
Notifications missing or duplicated
Tune channels and stop the noise.
4 min readnotifications
16
Slow performance and websocket disconnects
VPN, proxy, and DNS issues that degrade realtime features.
4 min readperformancenetwork
17
Resume upload fails or parses wrong
Format, size, and OCR gotchas.
4 min readresumeupload
18
Two-factor (2FA) recovery
Lost your phone? Here's how to regain access.
4 min read2farecovery
19
Browser support and known issues
Supported browsers, quirks, and workarounds.
4 min readbrowsercompatibility
20
I can't log in
A complete diagnostic for login failures.
5 min readtroubleshootingguide
21
Payment failed at checkout
Why a card was declined and what to do.
5 min readtroubleshootingguide
22
Email notifications stopped
Resurrect notifications without a support ticket.
5 min readtroubleshootingguide
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