The recruiter dashboard is missing after login

Quick answer: Why you may land on the candidate dashboard and how to navigate back to recruiter tools.

What is happening

Why you may land on the candidate dashboard and how to navigate back to recruiter tools.

Why it happens

The most common causes are wrong login email, workspace invite not accepted, expired session, plan limit, or account type mismatch. Search for Employer Dashboard, Hiring Requests, ATS, or Recruiter Tools from the command palette.

How to fix it

Open the profile/workspace switcher, verify the signed-in email, check Settings → Account, then search the command palette for the exact feature you need. If the feature is still missing, submit a ticket with your account email and the dashboard you expected to see.

Step-by-step checklist

• Confirm you are in the correct CosmoQuick surface: Candidate Dashboard, Recruiter Dashboard, ATS, Tools, or Settings
• Search the command palette for the feature name before browsing menus manually
• Open the relevant object (job post, candidate, application, invoice, or workspace) and check its status
• Make one change at a time, save, refresh, and verify the expected result
• If the issue still appears, capture the page URL, screenshot, browser, account email, and last action before contacting support

Practical example

A common real-world case: a user signs up as a candidate, then realizes they need recruiter features such as posting jobs, Resume Rank, MIRA, or candidate pipelines. First check Settings → Account for account type or dual-mode controls. If switching is not available for your plan or workspace, export any candidate data you need, then either contact support to convert the account safely or create a fresh recruiter account with the correct work email.

Screenshot placeholder

[Screenshot placeholder: show the exact CosmoQuick screen, highlighted button, empty/error state, and the expected success state. Keep sensitive candidate, salary, invoice, and contact information blurred before sharing.]

Troubleshooting guidance

• If a button is missing, check your account type, plan, workspace role, and whether the page is available only on recruiter or candidate mode
• If data looks stale, refresh the page, clear filters, and check whether you are viewing the right workspace or role
• If search returns nothing, try broader terms, remove hard filters, and search by skill, role, company, email, or candidate name
• If a payment, activation, import, or integration fails, retry once and then send the error text plus screenshot to support
• For urgent hiring blockers, use WhatsApp support from the Help Center

Pro tips

• Enable 2FA the day you sign up. We support TOTP apps and hardware keys (WebAuthn).
• Use SSO for any team larger than 5 — provisioning and offboarding become one-click.
• Review the active sessions list monthly. Revoke anything you don't recognize.

Common pitfalls

• Reusing passwords from breached sites — we block known-compromised credentials at signup, but rotate proactively.
• Sharing accounts to save a seat. It violates ToS and your usage analytics become meaningless.
• Ignoring the security email digest — most account compromises start with an ignored 'new device' alert.

Frequently asked

Is my data encrypted?

Yes — AES-256 at rest, TLS 1.3 in transit. Keys are rotated automatically every 90 days.

Are you GDPR compliant?

Yes. We're GDPR, CCPA, and SOC 2 Type II compliant. Request our trust report at cosmoquick.com/security.

Where is my data stored?

Primary region: AWS us-east-1. EU data optionally pinned to eu-west-1 on Team and Enterprise plans.

How do I delete my account?

Settings → Account → Delete. All personal data is purged within 30 days; legal retention windows apply to billing records.

Key takeaways

• Most CosmoQuick issues come from account type, workspace context, plan limits, filters, or incomplete setup
• Recruiter tools and candidate tools intentionally live in different dashboards to protect privacy and reduce confusion
• The fastest fix is usually: verify mode → clear filters → inspect status → search docs → escalate with context
• Keep this article open while performing the steps so you can compare the expected and actual state

Next steps

• Browse all categories for related guides
• Open the Help Center home to keep exploring
• Still stuck? Contact our team — average reply under 4 hours on weekdays