Status page and incident communication

Quick answer: Subscribe to incidents and read the postmortem archive.

Real-time status

status.cosmoquick.com covers Web, API, Matching, Search, Email, and Webhooks subsystems.

Subscribe

Email, RSS, Slack, or SMS notifications. Choose 'all incidents' or 'major only'.

Postmortems

We publish blameless postmortems within 5 business days of every Sev 1 or Sev 2 incident.

Step-by-step checklist

• Confirm you are in the correct CosmoQuick surface: Candidate Dashboard, Recruiter Dashboard, ATS, Tools, or Settings
• Search the command palette for the feature name before browsing menus manually
• Open the relevant object (job post, candidate, application, invoice, or workspace) and check its status
• Make one change at a time, save, refresh, and verify the expected result
• If the issue still appears, capture the page URL, screenshot, browser, account email, and last action before contacting support

Practical example

A common real-world case: a user signs up as a candidate, then realizes they need recruiter features such as posting jobs, Resume Rank, MIRA, or candidate pipelines. First check Settings → Account for account type or dual-mode controls. If switching is not available for your plan or workspace, export any candidate data you need, then either contact support to convert the account safely or create a fresh recruiter account with the correct work email.

Screenshot placeholder

[Screenshot placeholder: show the exact CosmoQuick screen, highlighted button, empty/error state, and the expected success state. Keep sensitive candidate, salary, invoice, and contact information blurred before sharing.]

Troubleshooting guidance

• If a button is missing, check your account type, plan, workspace role, and whether the page is available only on recruiter or candidate mode
• If data looks stale, refresh the page, clear filters, and check whether you are viewing the right workspace or role
• If search returns nothing, try broader terms, remove hard filters, and search by skill, role, company, email, or candidate name
• If a payment, activation, import, or integration fails, retry once and then send the error text plus screenshot to support
• For urgent hiring blockers, use WhatsApp support from the Help Center

Pro tips

• Open a Private/Incognito window first — 60% of 'broken' issues are stale cache or a bad extension.
• Send a HAR file with every support ticket. It cuts resolution time roughly in half.
• Check status.cosmoquick.com before filing a ticket — known incidents are posted within 2 minutes.

Common pitfalls

• Disabling cookies/third-party storage — auth and CSRF protections require them.
• Using outdated browsers (anything older than ~2 years) leads to subtle UI bugs.
• Sharing screenshots without the URL bar — half of support tickets miss critical context.

Frequently asked

Where can I see system status?

status.cosmoquick.com — subscribe for incident emails, RSS, or Slack notifications.

Why am I getting logged out repeatedly?

Usually cookie/localStorage clearing extensions. Allow third-party cookies for cosmoquick.com or disable aggressive privacy extensions on our domain.

Why is the app slow on my network?

We're heavy on streaming/realtime — VPNs and corporate proxies can degrade websockets. Try direct connection to confirm.

Key takeaways

• Most CosmoQuick issues come from account type, workspace context, plan limits, filters, or incomplete setup
• Recruiter tools and candidate tools intentionally live in different dashboards to protect privacy and reduce confusion
• The fastest fix is usually: verify mode → clear filters → inspect status → search docs → escalate with context
• Keep this article open while performing the steps so you can compare the expected and actual state

Next steps

• Browse all categories for related guides
• Open the Help Center home to keep exploring
• Still stuck? Contact our team — average reply under 4 hours on weekdays