Glossary

Quality-of-Hire

Performance + retention of hires at 6 and 12 months. The metric that actually matters.

4 min read Updated May 28, 2026

AI-generated summary

Performance + retention of hires at 6 and 12 months. The metric that actually matters. Start by confirming your account type, workspace, current status, and filters. Follow the checklist below, then use related articles or WhatsApp support if the issue remains blocked.

Quick answer: Performance + retention of hires at 6 and 12 months. The metric that actually matters.

Definition

Performance + retention of hires at 6 and 12 months. The metric that actually matters.

How CosmoQuick uses it

Across the product, Quality-of-Hire appears in dashboards, exports, and the API. Use the in-app command palette (⌘K) to jump to any surface that exposes it.

Glossary terms are densely interlinked. Browse the full Glossary for adjacent definitions, or jump into a related deep-dive in AI & Matching and Hiring Best Practices.

Step-by-step checklist

Confirm you are in the correct CosmoQuick surface: Candidate Dashboard, Recruiter Dashboard, ATS, Tools, or Settings
Search the command palette for the feature name before browsing menus manually
Open the relevant object (job post, candidate, application, invoice, or workspace) and check its status
Make one change at a time, save, refresh, and verify the expected result
If the issue still appears, capture the page URL, screenshot, browser, account email, and last action before contacting support

Practical example

A common real-world case: a user signs up as a candidate, then realizes they need recruiter features such as posting jobs, Resume Rank, MIRA, or candidate pipelines. First check Settings → Account for account type or dual-mode controls. If switching is not available for your plan or workspace, export any candidate data you need, then either contact support to convert the account safely or create a fresh recruiter account with the correct work email.

Screenshot placeholder

[Screenshot placeholder: show the exact CosmoQuick screen, highlighted button, empty/error state, and the expected success state. Keep sensitive candidate, salary, invoice, and contact information blurred before sharing.]

Troubleshooting guidance

If a button is missing, check your account type, plan, workspace role, and whether the page is available only on recruiter or candidate mode
If data looks stale, refresh the page, clear filters, and check whether you are viewing the right workspace or role
If search returns nothing, try broader terms, remove hard filters, and search by skill, role, company, email, or candidate name
If a payment, activation, import, or integration fails, retry once and then send the error text plus screenshot to support
For urgent hiring blockers, use WhatsApp support from the Help Center

Pro tips

Bookmark this glossary — most product confusion is vocabulary, not feature, confusion.
Hover any term inside the product to see its inline definition (powered by this glossary).
Suggest a missing term via Contact — we ship glossary updates weekly.

Common pitfalls

Confusing Pulse (engagement) with Match Score (fit) — they measure different things.
Treating 'Pipeline' and 'Funnel' as identical — Pipeline is per-role, Funnel is aggregated.

Frequently asked

Where do these definitions come from?

Directly from our product, engineering, and customer-success teams — and reviewed every release.

Can I link to a specific term?

Yes — every glossary article has a stable slug; share the URL directly.

Key takeaways

Most CosmoQuick issues come from account type, workspace context, plan limits, filters, or incomplete setup
Recruiter tools and candidate tools intentionally live in different dashboards to protect privacy and reduce confusion
The fastest fix is usually: verify mode → clear filters → inspect status → search docs → escalate with context
Keep this article open while performing the steps so you can compare the expected and actual state