Outreach that converts

Quick answer: Message templates, sequences, and warm-up tactics that drive replies.

Personalize the first line

Reference one specific thing from the candidate's profile — projects, school, recent talk.

Follow up 2x

Three-touch sequences outperform single sends by 3.4x in our data.

Step-by-step checklist

• Confirm you are in the correct CosmoQuick surface: Candidate Dashboard, Recruiter Dashboard, ATS, Tools, or Settings
• Search the command palette for the feature name before browsing menus manually
• Open the relevant object (job post, candidate, application, invoice, or workspace) and check its status
• Make one change at a time, save, refresh, and verify the expected result
• If the issue still appears, capture the page URL, screenshot, browser, account email, and last action before contacting support

Practical example

A common real-world case: a user signs up as a candidate, then realizes they need recruiter features such as posting jobs, Resume Rank, MIRA, or candidate pipelines. First check Settings → Account for account type or dual-mode controls. If switching is not available for your plan or workspace, export any candidate data you need, then either contact support to convert the account safely or create a fresh recruiter account with the correct work email.

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[Screenshot placeholder: show the exact CosmoQuick screen, highlighted button, empty/error state, and the expected success state. Keep sensitive candidate, salary, invoice, and contact information blurred before sharing.]

Troubleshooting guidance

• If a button is missing, check your account type, plan, workspace role, and whether the page is available only on recruiter or candidate mode
• If data looks stale, refresh the page, clear filters, and check whether you are viewing the right workspace or role
• If search returns nothing, try broader terms, remove hard filters, and search by skill, role, company, email, or candidate name
• If a payment, activation, import, or integration fails, retry once and then send the error text plus screenshot to support
• For urgent hiring blockers, use WhatsApp support from the Help Center

Pro tips

• Post your most urgent role first — the AI model calibrates faster on roles with real review activity.
• Invite your hiring manager on day one. Shared context = 2x faster offers.
• Use AI Draft for your first JD, then edit. Starting from a blank canvas wastes 40+ minutes.

Common pitfalls

• Listing too many 'nice-to-have' skills inflates the model and hides good candidates.
• Skipping salary range — roles without a range get 3.5x fewer qualified applicants.
• Forgetting to re-grade the first 5 matches; the AI learns from your shortlists, not your hopes.

Frequently asked

How many roles can I post on the free plan?

Up to 2 active roles. Upgrade to Pro for unlimited postings and AI-driven sourcing.

Can I import roles from my existing ATS?

Yes. Settings → Integrations supports CSV import and direct sync with Greenhouse, Lever, Ashby, and Workable.

Who can see my hiring requests?

By default, only your workspace. Public listings opt-in via the 'Discover' toggle on each role.

Does CosmoQuick replace my ATS?

It can — most teams under 50 hires/quarter run CosmoQuick standalone. Larger orgs use it as a sourcing + matching layer on top of an existing ATS.

Key takeaways

• Most CosmoQuick issues come from account type, workspace context, plan limits, filters, or incomplete setup
• Recruiter tools and candidate tools intentionally live in different dashboards to protect privacy and reduce confusion
• The fastest fix is usually: verify mode → clear filters → inspect status → search docs → escalate with context
• Keep this article open while performing the steps so you can compare the expected and actual state

Next steps

• Browse all categories for related guides
• Open the Help Center home to keep exploring
• Still stuck? Contact our team — average reply under 4 hours on weekdays