Failed payment recovery

Quick answer: What happens if a payment fails — grace periods and dunning.

Grace period

We retry 3x over 7 days, then drop to Free. Update card to restore instantly.

Step-by-step checklist

• Confirm you are in the correct CosmoQuick surface: Candidate Dashboard, Recruiter Dashboard, ATS, Tools, or Settings
• Search the command palette for the feature name before browsing menus manually
• Open the relevant object (job post, candidate, application, invoice, or workspace) and check its status
• Make one change at a time, save, refresh, and verify the expected result
• If the issue still appears, capture the page URL, screenshot, browser, account email, and last action before contacting support

Practical example

A common real-world case: a user signs up as a candidate, then realizes they need recruiter features such as posting jobs, Resume Rank, MIRA, or candidate pipelines. First check Settings → Account for account type or dual-mode controls. If switching is not available for your plan or workspace, export any candidate data you need, then either contact support to convert the account safely or create a fresh recruiter account with the correct work email.

Screenshot placeholder

[Screenshot placeholder: show the exact CosmoQuick screen, highlighted button, empty/error state, and the expected success state. Keep sensitive candidate, salary, invoice, and contact information blurred before sharing.]

Troubleshooting guidance

• If a button is missing, check your account type, plan, workspace role, and whether the page is available only on recruiter or candidate mode
• If data looks stale, refresh the page, clear filters, and check whether you are viewing the right workspace or role
• If search returns nothing, try broader terms, remove hard filters, and search by skill, role, company, email, or candidate name
• If a payment, activation, import, or integration fails, retry once and then send the error text plus screenshot to support
• For urgent hiring blockers, use WhatsApp support from the Help Center

Pro tips

• Annual billing saves 20% vs monthly — switch from Settings → Billing → Switch to annual.
• Add a backup card to avoid lapses. International cards sometimes get blocked on renewal.
• Use a team plan instead of multiple Pro seats — same features, centralized billing, audit log.

Common pitfalls

• Cancelling mid-cycle expecting a refund — you keep access until period end but no prorated refund unless within 7 days of charge.
• Forgetting that the $0.99 trial auto-renews. Set a calendar reminder or cancel proactively.
• Using a personal card on a Team plan — your finance team will need GST/VAT invoices on a company card.

Frequently asked

Do you support GST / VAT invoices?

Yes. Add your business tax ID in Settings → Billing → Business profile and invoices auto-include it.

What payment methods do you accept?

Visa, Mastercard, Amex, UPI (India), and SEPA (EU). Enterprise plans support wire transfer.

Can I get a refund?

Yes within 7 days of a charge, no questions asked. Email billing@cosmoquick.com.

Is there a non-profit discount?

Yes — 30% off all plans for verified 501(c)(3) and equivalent. Apply at cosmoquick.com/nonprofit.

Key takeaways

• Most CosmoQuick issues come from account type, workspace context, plan limits, filters, or incomplete setup
• Recruiter tools and candidate tools intentionally live in different dashboards to protect privacy and reduce confusion
• The fastest fix is usually: verify mode → clear filters → inspect status → search docs → escalate with context
• Keep this article open while performing the steps so you can compare the expected and actual state

Next steps

• Browse all categories for related guides
• Open the Help Center home to keep exploring
• Still stuck? Contact our team — average reply under 4 hours on weekdays